Privacy Policy

1. Introduction

Xopify Apps provide applications "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

2. Personal Information the App Collects

2.1.Information from Merchants

When you install the App, we are automatically able to access certain types of information from your Shopify account: The full list available through Shopify can be seen here.

To explicity view permissions each app has - please click the "View Details" link from the Shopify apps page within your Shopify admin

We collect data such as how and when you access your account (access logs), including information about the device and browser you use, your network connection and your IP address, the configuration you choose to make to our Apps, history of payments and logs of install/uninstall or any other actions or activity while using our Apps.

We use this information to give you access and provide you with our Services; for example, to confirm your identity, provide you access on the Settings page of our Apps, to contact you in order to provide support, confirm install or uninstall actions for our Apps; end of trial period notifications; to conduct customer satisfaction surveys; automatic out-off-the-office notifications; notifications for updates to Apps; end of discounts period and history of your payments with Shopify for your membership plan through the Shopify Billing API and to make sure that we comply with legal requirements (such as tax reporting obligations for which we use the payment history, country and URL of your Store). We also use it to make our Apps interface easier to use and to personalize the Services for you; for example to translate the App in your language.

In certain cases, in order to solve technical issues, we might request access to some sections of your Shopify Admin. It is your responsibility to allow us access only to the sections we requested and once the technical problem is solved you agree to delete our access from your Shopify Admin.

Your data shall be used only for the above processing purposes for which they were originally collected. The data may be processed for a legitimate purpose different than the above processing purposes only if such legitimate purpose is closely related to the processing purposes. In case of any intention to further process the data for a purpose other than the processing purposes under this Privacy Policy, we shall provide you, prior to that further processing, with relevant and detailed information on the envisaged processing.

2.2. Information from Merchant's customers and visitors of the Merchant’s store

When you install and use our App(s), we do not collect, process or retain any personal data of the customers or visitors or your Shopify store.

2.3. Information from Xopify Apps website visitors

As you visit or browse our websites, we collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. We also collect this information when you engage with us either by email or web form. We also collect any additional information that you might provide to us. We use this information, to provide and enhance our Services, including supporting or servicing your account, if applicable.

2.4. Information from cookies and similar tracking technologies

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use cookie technology for our App [functional cookies] to recognize your device and to keep you logged into your account. We also use them to provide and enhance our Services, including supporting or servicing your account, if applicable.

We may also use cookies [behavioral cookies] to serve targeted ads from Google, Facebook, and other third-party vendors, conditioned by your opt-in consent.

We are using Google Analytics to analyse information gathered from you when using the App in the Shopify Admin. Google Analytics uses cookies [behavioral cookies] as well. This information allows us to better understand the users of the App, and how they use the App in order to improve our Services.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

If you decide to opt out of certain types of this processing, disable the storage of cookies or remove registered cookies, please see the links above.

We also use “Log files” to track actions occurring on the Xopify Apps websites, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. This information is collected for security purposes in order to prevent different types of attacks such as a DDOS attack.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Google Analytics uses "web beacons" and "tags" only when using the App in the Shopify Admin. This information allows us to better understand the users of the App, and how they use the App in order to improve our Services.

3. How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

4. Sharing Your Personal Information

Your information is never shared for the use of advertising. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

5. Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through [email protected]

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

7. Contact Us

For more information about our privacy practices or if you have questions, please contact us by e-mail at [email protected]